Privacy Policy & Information

Monica Hay Consulting · Last updated September 2026

Goods & services

Monica Hay Consulting provides free and paid goods and services that help writers reach their personal and creative goals. These include, but are not limited to:

• The Query Lab, a three-month querying program with literary agent Linda Camacho
• The Overcome Writer’s Resistance Bootcamp
• Individual, private 1:1 coaching
• The Writer’s Way Group Coaching
• The Writer’s Way Membership
• The Writer’s Way Course, an online, self-paced course with modules
• A Writer’s Toolkit hosted on Google Sheets
• Free guides

1. Purchase currency

Monica Hay Consulting sells goods and services in US dollars (USD) and euros (EUR). The Query Lab is priced in USD.

2. Contact

To contact Monica Hay Consulting, email support@monicahay.com or coaching@monicahay.com. For technical questions, please email support@monicahay.com.

You can also reach us through the contact form.

3. Fulfillment & refund policies

We don’t sell physical products at this time. All goods and services are delivered electronically. When you purchase a good or service, you’ll get access to an online portal where you can access what’s included.

a) The Query Lab

The Query Lab is an application-based program. Only writers who apply and are accepted can purchase a spot. The beta round costs $1,497 USD as a one-time payment; payment plans are not available for this round.

After purchase, you’ll get access to the program portal, including the Querying 101 recorded course, along with the schedule for live calls and details on how to join office hours.

Because The Query Lab is a small, hands-on program with limited spots, all sales are final and refunds are not offered, including if you change your mind, decide not to query, or are unable to attend the live calls.

b) The Overcome Writer’s Resistance Bootcamp

This is an online-only bootcamp. You’re welcome to request a refund after Day 1 of the bootcamp if you don’t feel aligned with the material.

c) The Writer’s Way programs

After purchasing The Writer’s Way, you’ll get immediate access to several lessons in Module 1. You have 48 hours to review the material and request a refund.

d) Private coaching

Refunds are not offered for private 1:1 coaching.

e) The Writer’s Way Membership

As soon as you sign up for the membership, you’ll have access to all the materials. You can upgrade, downgrade or cancel at any time. Due to the nature of the membership, refunds are not offered.

4. Privacy

Our full privacy policy explains what personal information we collect and how we use it: read our privacy policy.

Query Lab applications. When you apply to The Query Lab, the information you share in your application is used to review your application and assess your fit for the program. It’s shared only with Monica Hay and Linda Camacho, who run the program together.

5. Business address

6. Payment security

We take the security of your online payments seriously.

Secure payment processing

Payments are handled by our payment processors, which comply with the Payment Card Industry Data Security Standard (PCI DSS). Your full card details are processed by them directly, and we never see or store your full card number.

Secure website and checkout

Our website and checkout pages use HTTPS, so all data exchanged between your browser and our pages is encrypted.

7. Accepted payment methods

We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover. We also accept iDEAL.